FAQs

Frequently asked questions.

Allied Risk Solutions Pty Ltd ACN 75 107 778 772 partners with industry leaders in screening and verification services. We provide verification information that supports relationships and builds trust.

We offer a snappy, simple and extremely secure path for you to get to your own national Police verification check for employment, tenancy etc, or to conduct authorised checks on behalf of applicants.

A National Police Check (NPC) is a document that runs down a person’s disclosable court results and pending charges sourced from the databases of all Australian Police locales. Certain convictions, such as spent or juvenile convictions, may not be unveiled on a NPC as per the enactment of the different Police locales.

National Police Checks may also be referred to as:

∙  National Police History Check (NPHC)

∙  National Criminal History Check

∙  National Criminal Record

∙  National Criminal Record Check

∙  State Police Check (no longer available)

National Police Checks can be conducted by NPCS Accredited Agencies. Allied Risk partners with one of these NPCS Accredited agencies.

To become a NPCS Accredited Agency an organisation needs to meet a list of criteria from the Australian Criminal Intelligence Commission (ACIC) which includes company legitimacy and security requirements.

No. There is no distinction in the Police Check document you receive from Allied Risk Solutions and your local Police station as the criminal history is sourced from the same Australian Criminal Intelligence Commission system to obtain this information.

However, there is a distinction in the speed, productivity and security of the administration you get and the way your Police check is conveyed to you. These are the areas in which Allied Risk Solutions stands head and shoulders above the rest.

Allied Risk Solutions offers a savvy, proficient and secure online administration, enabling you to sort out screening and confirmation checks (including National Police Checks) without leaving the solace of your home. Our one of a kind framework implies you may get your finished checks for as quick as an hour and enables you to email, print or offer a one of a kind secured link to your results.

Allied Risk Solutions will facilitate the following process on your behalf and will liaise with the ACIC where required:

1. Gather Consent and 100 points of Identification

Our first action is to gain consent from the individual that is being checked. In addition to this we (or one of our corporate clients) will view 100 points of identification.

2. Check submission and processing

A National Police Check request will be submitted with the details you provide. Once submitted, an automatic search is conducted against a central index (National database) which contains the names of Persons of Interest (POI) who are known to Police. The Police Agency will then draw on relevant Police information to determine whether the details are a match to the POI. If the Police confirms that your details has a match, they will then undertake vetting of any relevant Police History Information (PHI) held in their systems, to determine what will be released as part of the NPC result. The Police agency also takes into account the category and purpose of the check to determine the type and amount of information that will be released.

3. Release of results and verification

The result of a National Police Check will then be provided toAllied Risk Solutions and be made available to you immediately. If you have any questions or concerns regarding the results of your NPC, you will need to contact us where we will then liaise with the Australian Criminal Intelligence Commission and potentially the Police Agencies on your behalf.

The majority of our National Police Checks are processed with the results and will be returned within one hour.

In saying that, around 30% of all National Police Checks requested inside Australia are referred for manual processing. In any circumstance that this happens, your outcome may take from 1 – 15 business days or more, to be returned. Please take in to account that neither you norAllied Risk Solutions can predict if your check will be referred and as such, you should submit your request no less than 10 business days before you require your result.

This depends on the policy of the organisation requiring the NPC. A certificate only reflects the completeness and accuracy of the records on the date of issue.

A National Police Check involves identifying and releasing any Police history information held about an individual, from all Australian States and Territories. The results will indicate either:

∙  No Disclosable Court Outcomes (NDCO) – to indicate that there is no Police History Information that is held or that can be released

∙  Disclosable Court Outcomes (DCO) – to indicate that Police History Information exists that can be released. The Police History Information may include:

°  Charges

°  Court convictions, including any penalty or sentence

°  Findings of guilt with no conviction

°  Court appearances

°  Good behaviour bonds or other court orders

°  Pending matters awaiting court hearing

°  Traffic offences

The Police History Information which is disclosed in the results is determined by each Police Agency, based on Spent Conviction Legislation and Information Release Policies. The purpose of the National Police Check and any other relevant legislation also determines what information can be released.

A National Police Check will display all releasable court outcomes from all states and territories of Australia, based on respective policies/legislation.

This information is required by the relevant Police authorities to ensure the appropriate spent convictions regime is applied. If there are any convictions recorded, this information may be relevant to determining whether or not those convictions are disclosable on this check result.

A National Police Check and an Australian Federal Police Check differ in their uses. In most instances (such as employment and tenancy), you will only need to obtain a National Police Check. In special circumstances (such as for Immigration purposes) an Australian Federal Police Check is needed.

Yes, there are some instances where a National Police Check can’t be used. These includes:

∙  immigration purposes

∙  people seeking employment with the Commonwealth Government

∙  some VISA requirements, and

∙  IVF applications.

Your check has been referred to the Police for further investigation because your name and date of birth may be the same or similar to the personal details of someone who has a criminal history in the Australian Criminal Intelligence Commission’s national database. Approximately 34% of all National Police Checks are referred for further investigation.

For example: If your name is John Smith, it is more likely to be referred for further enquiry because there are a large number of people in Australia with that name or a close variation of that name. The Police need to research this check in deeper for accurate verification of your identity from the John Smith who has a criminal record.

Unfortunately there is no exact time frame if your check is referred for manual checking as each individual case differs. Checks that have been referred generally take between 1–15 business days, depending on the reason it was referred and the current workload of the Police department.

As all NPCS Accredited Agencies use the same system to obtain Police Checks, a referred check occurs irrespective of who you ordered through. If your ABC check has been referred, it would have also been referred by the agency you had ordered elsewhere.

ACIC have advised all Accredited Agencies that all checks referred for further enquiry cannot be escalated until 20 business days after submission.

Unfortunately, ACIC are unable to discuss Police checks with members of the public. You are welcome to contact us by phone 1300 982 874 or by email abc@alliedrisk.com.au for assistance.

There is no way for you to speed up the process of getting your result but we want you to be aware of the steps we are taking to manage this process and to ensure that you get your results without delay:

∙  We have a team dedicated in checking your result if it is available, every hour of every business day.

∙  The instant that we establish that your result is available we will take steps to make it available to you immediately on our secure platform. We will also notify you of its completion

We will keep you informed during the process and inform you immediately if there is more information required that will aid the Police to finalise your result.

If you believe that the result of your National Police Check is incorrect, you are able to dispute the results released by contacting us by phone 1300 982 874 or by email abc@alliedrisk.com.au. We will need to discuss the reason for the dispute with you in detail.

You should provide as much information as possible to assist in the investigation of your dispute, including any documentation that supports your claim. We will contact ACIC to have the result investigated by the relevant Police Agency and notify you when an outcome is reached.

Your result will be available on your dashboard for 12 months from the date of issue after which time the record is securely destroyed. You are welcome to print or download a copy of your result during this 12 month period so you can continue to access it.

No. We provide results electronically so that you have instant access to your information which allows you to print hard copies and send information electronically.

No, you will need an Australian Federal Police check for all Visa and Immigration purposes.

NPC applicants must meet the 100 Point ID requirement by providing the following documentation (refer to ‘Proof of Identity’ section on NPC application form for accepted ID and point values):

∙  At least one original ID document from Category A.

∙  Remainder of ID may be sourced from Category A or B to reach a minimum total of 100 points.

∙  All documents must be current (where applicable).

∙  Documentation must incorporate a signature and/or photograph that can be matched to the applicant.

∙  Documentation with a current residential address must also be provided to confirm the address details on the application form .

∙  Applicants under 16 years old must provide two forms of ID including at least one Category A document.

The parent/guardian must produce one form of Category A identification.

∙  Applicants are to provide ID in one name. If ID is provided in two different names proof of name change is required (i.e. Marriage Certificate, Deed Poll).

∙  It is preferred that applicants provide original ID documents + a photocopy of these documents for certification

If you don’t have a scanner to upload a copy of your ID documents you can take a (clear) photo of your ID using a mobile phone, iPad, tablet or camera. Alternatively, you can use the scanner of your local library.

No. Allied Risk Solutions’ Credit Default check is a report on any court actions that have occurred as a result of a credit default, this check can be used for employment and tenant screening purposes. A Credit History Check (required when applying for mortgages for example) will also include details of credit defaults that have not resulted in court action. Under the Privacy Act, 1988, it is prohibited for the information within a Credit History Check to be disclosed to any employer, insurer or landlord.

To make a change to your credit information, please contact us at abc@alliedrisk.com.au. You will need to explain what information is wrong on your Credit History Check and provide the relevant documentation that supports this. When making a correction request, you agree to provide the credit reporting body (through Allied Risk Solutions with certified copies of documents or statutory declarations where no other documentation is available (“Supporting Documentation”). Where Allied Risk Solutions represent you in any required correction of information, you agree that we will provide the Supporting Documentation to the credit reporting body, and Allied Risk Solutions will be responsible for providing the credit reporting body’s response to your correction request both truthfully and accurately. Allied Risk Solutions will only use your credit information to give you access to your Credit History Report or assist you in making a correction request. We will not use your credit information for any other purpose or for the benefit of any other person.